A videoask is made up of a step or multiple steps and an optional contact form. Depending on the answer type selected, the step can be interacted with or responded to in different ways.
When creating a new videoask or step you will be prompted to select an answer type. By default, the open-ended answer type will be selected, but you can easily change it to any of the options below.
Each answer type has its own configuration options, depending on its capabilities. Bear in mind that although respondents can choose from options allowed within the answer type, a response must be given for each step of your videoask (i.e., each step is "required").
If you have not yet collected responses, you can also change the answer type of an existing videoask step.
Note: Only one answer type may be selected per step. You cannot combine answer types for a step.
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Open ended
Collect video, audio, and/or text responses from respondents, which can later be downloaded, shared, or exported.
Configuration options allow you to enable all, some, or only one of these response formats, and set the time limit for audio and video responses.
Here's what the experience could look like for your respondent with an open-ended answer type:
Voice
This answer type prompts respondents to record their questions and automatically receive answers back, as though they are speaking to a human chatbot.
While their question is being recorded, AI technology uses categories and logic to match the respondent to the step of your videoask that best answers their question.
Here's what the experience could look like for your respondent with a voice answer type:
Multiple-choice
The multiple choice answer type is incredibly versatile. It can be used to ask simple yes-no questions, as a navigational menu, or to create complex lead qualification funnels through polls and surveys. This is one of two answer types that can be used with conditional logic.
Multiple selection or option count labels can be enabled for better visibility on mobile if you have many multiple choice options.
Here's what the experience could look like for your respondent with a button answer type:
Button
This answer type gives you a single button with a customized call to action. It is useful as a navigational tool (ie for an introductory step) to allow respondents to review information or confirm they want to proceed before moving through your videoask.
Because minimal information is collected with this answer type, data collection is turned off by default.
Here's what the experience could look like for your respondent with a button answer type:
Calendar
The calendar answer type lets respondents view and book appointments on your calendar from directly within your videoask. Currently, Calendly, Hubspot Meetings, Acuity Scheduling, and ScheduleOnce calendars are supported.
To embed a calendar in your videoask, simply copy and paste your calendar link. If a contact form is enabled prior to a calendar step, respondents' details will automatically pass through to the appointment booking.
Here's what the experience could look like for your respondent with a calendar answer type:
Live Call
The Live Call answer type lets respondents start a video call with you from within VideoAsk.
If you (or a team member) are online and logged into VideoAsk, you can choose to accept or decline the call.
Here's what the experience could look like for your respondent with a live call answer type:
Net Promoter Score®
Use the NPS® (Net Promoter Score®) answer type to collect feedback from your respondents on a scale of 1 to 10. This answer type can also be used with conditional logic.
NPS® scale labels can be customized, however, the numbers of the scale are fixed. Learn more about collecting NPS® feedback.
Here's what the experience could look like for your respondent with an NPS® answer type:
File Upload
The file upload answer type lets you collect files or images from your respondents with a customized call to action.
Most file types are supported, but there is a maximum file size of 10 MB.
💡 Tip: For files larger than 10MB use the open-ended answer type and enable text only. Then ask your respondents to send a link to their file.
Here's what the experience could look like for your respondent with a file upload answer type:
Payment
The payment answer type can be used to create a paywall or collect payments within your videoask using Stripe. When this answer type is used respondents will be required to pay the amount you have set before they can proceed through the rest of your videoask.
The currency and payment amount can be set for each payment step. There is no additional surcharge or processing fee for payments processed in your videoask beyond those charged by Stripe.
Here's what the experience could look like for your respondent with a payment answer type:
