Recall contact information later in your videoask

Personalization is key when it comes to engaging with your audience, and VideoAsk's Recall feature can help you achieve just that.

By collecting respondents' contact information in your videoask, you can display that information in the overlay text of subsequent steps. This can add a personalized touch to your videoask and make your respondents feel valued. Why not try out this feature in the videoask below and see how it can help you better engage with your audience?

⬆️ The above videoask is set to preview mode. This means your answers won't be submitted. 

Note: You can recall contact information on videoask steps that follow your contact form. It's not currently possible to recall contact information on your videoask end screen.

1. First, make sure your contact form is enabled–find out more about how to enable and edit your contact form.

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2. Check that the details you'd like to recall later on are marked as required in your contact form by ensuring the asterisk is enabled. 

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Note: The contact form must appear before the step where information will be recalled. 

3. From the builder, click on the step where you'd like to recall information.

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4. In the right-hand sidebar select the Video tab.

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You can decide which information you want to recall from the contact form into the overlay text by using this formatting:

{{contact_name}}

or

{{contact_email}}

or

{{contact_phone_number}}

or

{{contact_product_name}}

5. Type the desired overlay text with the appropriate tag inside {{ }}.

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6. Click Done.

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Now when a respondent completes your contact form, the overlay text will display the information you have recalled!

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Want to personalize the overlay text based on custom variables or source? Learn how to pass information from your videoask URL to your overlay text.