Do you want to collect information from leads or be able to reply back to respondents? Use a contact form in your videoask to add respondents to your contact directory, track their responses, and send a video reply.
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The beauty of VideoAsk is that anyone you share your videoask with can answer it whether or not they have an account themselves. But the flip side is that if a respondent doesn't leave their contact details there's no way of knowing who they are so they'll appear as anonymous.
When you receive an anonymous response, you still have all the data they submitted to each step of your videoask, but you won't be able to reply to them or associate their response with any others they may have submitted.
To identify your respondents, enable at least one contact form in your videoask and collect their details. You can choose between one, some, or all of the following:
- Name
- Email address
- Phone number
- Product name
If your respondents leave their contact information, you'll be able to send confirmation emails to your respondents and their information will be included when you download your responses. Contact details can also be passed through to other platforms using Zapier or one of our direct integrations, and recalled later in your videoask.
Note: Contact forms sit between steps and cannot be used as an answer type unto themselves.
Already know your respondent? Learn how add contact details to your videoask URL.
Enable a contact form
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder.
2. Click a step to edit it.
3. At the bottom of the Answer tab, toggle on Collect contact details on this step.
That's it! Your changes will autosave, or you can click Done to return to the full map view.
Wherever you've enabled a contact form, you'll see the Contact form icon on this step:
In this situation, the respondent will be prompted to enter their contact details after answering the first step:
Click here to learn how to edit your contact form.
Note: If you submit test responses to your videoask and enter the same email address on the contact form but use a different name each time, the name of the contact will automatically change to the name provided on the first response from that email address.
This prevents respondents from submitting multiple responses with the same email address with different names.
Disable a contact form
1. Log in to your VideoAsk account and choose the videoask you want to make changes to. Click Build to open the videoask builder.
2. Click on the step where you want to deactivate the contact form.
3. Turn off the Collect contact details on this step toggle.
Use multiple contact forms
If you're using conditional logic, you may want to display multiple contact forms that will appear depending on respondents' behavior. To do this, simply enable the contact form for each desired step, as seen above.
How might this work?
In this example, we want to collect information about homebuyers' needs and will send them down a different flow depending on their budget and urgency to buy. Because we want to collect this information first before collecting their contact details, the contact form has been enabled for two different steps near the end of the flow.
Edit the contact form
You can choose which fields you want to display in your contact form for each videoask. Bear in mind, however, that the same contact form will be used throughout your videoask if you're displaying it after multiple steps.
Note: To change the wording of the contact form, you'll need to do so from your videoask settings.
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder.
2. Click the Contact form icon.
3. Here you can choose which fields to enable and whether they are required or optional.
4. Click the Eye icon to enable or disable a field.
5. Click the * icon to make a field required or optional.
6. If you've enabled the phone number field, you can choose to set a default country code. This will save your respondents the time of manually selecting this each time if most of your respondents will be from the same country.
Click Set default country code and select the code from the dropdown menu.
7. If you'd like to collect consent when respondents submit their contact details (and any other information to your videoask), enable the Ask for consent field.
When you do, placeholder consent text will be added to your form. Make sure to update this with your specific terms!
8. If you want to add additional text to your contact form, click the eye icon next to Add note to enable the note field.
This could be used to add disclaimer text, footnotes, fine print, or any other additional text relevant to your use case.
Note: You can enable the Add note field without enabling the consent checkbox if you wish.
9. In the text box below Customize note, add any text to fit your specific use case.
When finished, click Done. Now when respondents see your contact form, they'll have to enter their contact details and give consent for any required fields before they can proceed with the rest of your videoask.
Edit the contact form text
Do you want to change the wording within the contact form itself? You can customize the contact form prompt and contact field placeholder text (as well as any of the other videoask interface text) by customizing the text prompts in your videoask.
1. Log in to your VideoAsk account and select the videoask you want to edit. Click Build to open the videoask builder.
2. Open your videoask Settings.
3. Click the + icon to create a new custom language.
4. Give it a name and choose the base language, then click Create.
5. Scroll down to the Contact form section. Here you will find all the default and placeholder text in your form.
6. Type any text changes you'd like to make for each field. When done, click Save custom language.
Now your form will display your own wording. 🙂
Check it out for yourself below:
Note: This videoask is set to preview mode so your answers won't be submitted.