You can update your billing information and view your invoices at any time from your user dashboard under Plan & Billing.
Once your billing information is updated, this information will be used for any future invoices (but will not update any previous invoices).
Note: These instructions only apply to plans purchased via our website. If you purchased your plan using the iOS app, you'll need to manage your plan and payment method via your Apple account.
Looking to change your plan instead? Take a look at our article on how to change or cancel your plan.
Jump to:
Update my billing information
1. Click the Account & Org settings icon to open your user menu.
2. From your user menu, select Plan & Billing.
3. Here you'll see your current plan:
4. Scroll down a little and click Manage billing information.
5. Select Billing & Shipping Addresses.
6. Click the address box.
Make any desired updates to your name, email address, company name, billing address, VAT, or Tax ID (this will depend on the country you select), and click Update.
Note: If your billing address is located in Spain (with the exception of the Canary Islands), you'll be charged VAT regardless of whether you add a VAT number, as VideoAsk is a provider based in Spain.
Change my payment information
You can change or update the credit card associated with your account from your user dashboard under Plan & Billing. Once updated, whichever credit card you set as the default payment method will be used for any future charges to your account.
1. Click the Account & Org settings icon to open your user menu.
2. From your user menu, select Plan & Billing.
3. Here you'll see your current plan:
4. Scroll down a little and click Manage billing information.
5. Click Payment Methods.
6. Edit your current card details by clicking on the relevant card, or add a new payment method by clicking Add New.
7. Once you've added a new payment method, you can choose whether to set it as Primary or Secondary. Then, click Update.
View and download my invoices
You can download any of your invoices from your user dashboard under Plan & Billing.
Note: You can only view invoices for an organization you own. If you're a team member in another organization, invoices will be available in the organization owner's account.
1. Click the Account & Org settings icon to open your user menu.
2. From your user menu, select Plan & Billing.
3. Here you'll see your current plan:
4. Scroll down a little and click Manage billing information.
5. Click Billing History to view and download your past invoices.
Note: If you're looking for an older invoice and it's not listed in your Billing History, scroll down in your VideoAsk Plan & Billing dashboard to access previous invoices.
If you have any problems managing your plan, please contact us by clicking the Videoask us button below or check out our Billing and payments FAQ.